U.S. companies that use social media primarily to deepen customer loyalty spend almost twice as much on this emerging channel as competitors who use it for brand awareness, customer acquisition and other core marketing purposes, according to national survey results jointly released by COLLOQUY and the Direct Marketing Association (DMA).

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Published in conjunction with STR (Smith Travel Research) and endorsed by the Hotel Association of Canada. This publication summarizes weekly occupancy and average room rates from major cities in Canada.

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Happiness and smiles were abundant today as 85 homeless students from the Tampa area received a private visit from the Harlem Globetrotters and $15,000—the grand prize in the Howard Johnson (HOJO) hotel brand’s The Give Happy Challenge, a national competition that challenged people to make others happy.

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Benchmark Hospitality International, a leading US-based hospitality management company, has just released its Top Ten Beverage Trends for 2010. The beverage trends were released in response to requests following the distribution of the company’s popular annual dining trends this past June.

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HSMAI’s Affordable Meetings® National Pre-Show Survey Respondents Cite Pressure to Prove the ROI of an Event

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Creative web site design is cool, but content reigns. Why should Web readers choose your resort over another resort? As a resort owner, every single point you throw at your readers needs to convince them to read on and act. It’s time to focus on the main component of a truly great web site – content.

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Cerna will be an integral part of wholesale initiatives and strategy for the entire Morgans Hotel Group portfolio.

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Urban & Country Leisure Continue Aggressive Expansion Plan & Unveil Boutique Hotel Chain Blueprint

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Research has predicted that $290 million will be spent on technology alone across new hotels in the Middle East and there will be over 108,600 rooms coming online by 2011.

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In year-over-year measurements, the Canadian hotel industry’s occupancy was up 3.0 percent to 75.5 percent. Average daily rate ended the week virtually flat with a 0.2-percent increase to CAD$129.19. Revenue per available room for the week rose 3.1 percent to CAD$97.49.

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