In this new role, Pohl will oversee North American development in addition to managing a number of key departments including customer care, member care, education and training, revenue management and international quality assurance. He also serves on the company’s executive committee and leads its Brand Management Team.

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Why hotel owners need to pay attention to RevPAR - By Jean Francois Mourier

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In the second installment of Deloitte Touche Tohmatsu’s (DTT) 20/20 Global Shift series, global leaders from DTT and its member firms examine three events shaping the current global business agenda– the Greek debt crisis and its affect on the Eurozone, globalization of regulation, and the ‘green business’ initiative.

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Adding even more value to its education program, the Hospitality Industry Technology Exposition and Conference (HITEC) is including two new Microsoft training sessions to its Monday, June 21 schedule.

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The world’s first Armani Hotel was opened today by fashion maestro Giorgio Armani and Mohamed Alabbar, Chairman of Emaar Properties PJSC.

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It is no secret that 2009 was a challenging year for the travel and tourism industry. With nearly every key indicator at historic lows, it seemed the industry was settling in for several difficult years. Despite numerous naysayers, it now appears 2010 will not be a year of settling into hard reality but a time of opportunistic growth.

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Why haven’t we explored the alternatives to air travel seriously before? Luck, really. It certainly seems that the growth of the global aviation industry has taken place at a quiet time for Iceland’s many volcanoes.

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Tips to help destinations and attractions generate positive results

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Biggest issues include how to get the industry moving and effects of global economy

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Having a happy, motivated and productive team is key to customer service, maintaining sales and controlling costs. Conversely unenthusiastic or discontented staff will not only affect the quality of service, your sales and the day-to-day running of the operation, but will also rub off on everyone else, and ultimately lead to high labour turnover.

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